Msechu, W. E., M. Mashoke, and S. Kahangwa. “Assessing Port Service Quality on Customer Satisfaction: A Study of Dar Es Salaam Seaport, Tanzania”. Journal of Industrial Engineering & Management Research, Vol. 6, no. 5, Sept. 2025, pp. 97-108, doi:10.7777/jiemar.v6i5.617.